You’re reporting that 5 Direct Messages …https://x.com/Norton … received no reply?
Social Support → Facebook facebook.com/Norton → Message
Social Support → Twitter x.com/Norton → Message
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Thanks for trying.
Their lack of a response after this long is not acceptable. It would be bad for a small company, let alone a giant like Symantec who has been in internet security software for an extremely long time.
It’s a shame because I switched to Norton years ago and, till this latest version came out causing this major issue, I have been satisfied with the software.
Now, unless they fix this issue soon, I will have to evaluate alternatives when my 1 year subscription to Norton 360 Premium expires. The workaround of disabling Norton’s ‘email security’ temporarily whenever I use the impacted application (the app which gets SSL errors) leaves my machine vulnerable during that time period.
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fwiw ~ I’ve received no response to my message here
Thanks SoulAsylum, bjm and others,
Can’t believe the lack of a response and fix from Norton, especially given this issue is from October 2024.
OMG, half a year later, and this issue still isn’t fixed. I can’t even run composer install from my VS Code terminal - SSL gets completely blocked by Norton. If I disable HTTPS scanning, it works instantly. What a mess…
I cannot believe this issue has been ongoing for 9 months and Norton cannot be bothered to respond or fix the issue.
I am considering switching from Norton after being a loyal customer for years.
July 2026 and this issue persists.
I had to disable all the rules into “email protection” to let MailBackupX to back up my emails and, at the same time, to prevent Norton to say that I’m not full protected.
@bjm @Selvakumar.S Is there anything to report regarding this SSL issue that persists into the current version release? TIA.
SA
@nicos18 Yes the “disable email protection” workarounds have been there for a long time.
As you noted, this leaves the machine and network not fully protected.
Sadly Norton has not fixed this or shown much interest in fixing it despite people posting here and, at least one of the above members, posting on X too, to no avail.
I am a longtime customer and have been installing it for family members. I even got Norton again when it expired despite this issue for various reasons, That said, I can no longer recommend Norton, over alternatives, till they fix this aging issue.
@njweb I tagged the last Guru who was in contact with Norton earlier in the thread and a Norton employee as well asking if either have any update to share. May I also ask if everyone in the thread are updated to the latest Norton version 26.6.11052 (build 26.6.11052.988).
SA
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@SoulAsylum Thanks, yes I saw that.
I posted more so to ensure Norton is aware of the impact (IMO, the more people speak up about facing this issue, the more Norton might be inclined to address it).
Even if it is a matter of allowing users to manually create a rule to allow SSL connections for certain newsreader software, while keeping “email protection” (and everything that protection entails) enabled for other apps or connections (assuming an out of the box solution is not feasible).
To answer your question to this group - I am on the latest build (ending in 11052.988) and the issue persists.
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Thank you!!
SA
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Hi @nicos18
We have released a backend fix for this issue. Please run LiveUpdate and Restart the machine to check if the issue is resolved.
Thanks !
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I’ll try it as soon as I can, thanks.
Hello, after enabling Norton 360 Email Protection, my SSL traffic continues to be blocked.
I’ll try again tomorrow.
26.7.11086 (build 26.7.11086.990)
Dennis