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Issue abstract:
Detailed description: About every three days, my desktop PC (Dell Tower) loses all connection to the Internet; neither Ethernet nor Wifi works. When I have the issue, I can’t “ping” any external sites, or even my DNS server. On one of these occasions, SpeedTest worked when nothing else did; but since then, not even SpeedTest worked. It’s not my router (all the other Internet devices in my house work quite OK); I have uninstalled / reinstalled Norton twice. When it happens, I disable all Norton features, including virus protection and smart firewall, and this does not restore access. Possibly related symptom: every few days, Norton thinks I’m on a new network and scans the network. Any thoughts??? I am just about to switch to a different security product if I can’t get Norton to work.
Product & version number: Norton 360 25.5.10141 (build 25.5.10141.934)
OS details: Windows 11 with Windows Update turned on
What is the error message you are seeing? “No internet connection” on all browsers (Chrome, Edge, Firefox)
If you have any supporting screenshots, please add them: