I had a trojan take down my parents computer. When I tried to start it, it started off good then went to a blue blank screen. I contatced Norton Chat and they said I should download a bootable DVD to fix the computer.
I downloaded the Bootable Rescue Disk program to DVD. Then I updated the startup to read the DVD and it started to work. Then a message of "Device driver not found MSCD001 - No valid CD ROM device drivers selected." I end up with an "A:" drive. I did a DIR command and I see the files. Can I start the process with a command? Or what can I do? I contacted chat for additional help and they said they are not trained with this. Now I am stuck with how to execute the files on the bootable disc.
This is for Windows Vista Home Edition
Thanks,