Norton bootable recovery tool "unable to continue" "unknown error"

[bjm]

@user6358

When booting to the Norton Bootable Recovery Tool, immediately after accepting the agreement a message stating “Unable to Continue” and then following the error “Unknown Error”… I used Rufus to creat this image. Not sure what might be preventing the Recovery tool from accessing the computer in need of scanning.

Hello @user6358
~ fwiw ~ may be related:
https://community.norton.com/t/norton-bootable-recovery-tool/390899

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are you running Norton 360 v25?

Have you tried Norton 360 Rescue Disk here