Hi all,
I have downloaded and installed the Norton Bootable Recovery Tool. I then used the program to create a bootable USB. When I boot from the USB the Norton Bootable REcovery Tool boots up, but will not accept my NIS 2011 product key. The key appears to be too long. What am I doing wrong?
Many thanks
Jules
Hello Jules and welcome!
I'm sorry to hear of the trouble you are having.
Is your use of the NBRT due to a suspected infection on your computer?
Your key should be 25 characters long and can be found in My Documents > Symantec as a .txt file
(Norton Internet Security_Key.txt).
It should also be available to you from your Norton Online account.
Let us know if that helps.
Hi thepedalman,
Welcome to the Norton Community.
Just curious, do you by chance have a dual or multi-boot computer? The NBRT will normally search the hard drive for a valid installation of Norton and retrieve the product key on its own but the last I heard this does not work for dual or multi-boot scenarios, requiring you to fill it in by hand.
Best wishes.
Allen
Thank you for your kind responses,
I guess that the problem lays in the fact that I was using the NBRT to trouble shoot a friends notebook and not my own PC. So just to clarify..... the NBRT tool will only work with PC's that have Norton installed? It seems like a no brainer now and I feel a bit foolish for assuming it would work a non Norton PC.
Many thanks
Jules
thepedalman wrote:Thank you for your kind responses,
I guess that the problem lays in the fact that I was using the NBRT to trouble shoot a friends notebook and not my own PC. So just to clarify..... the NBRT tool will only work with PC's that have Norton installed? It seems like a no brainer now and I feel a bit foolish for assuming it would work a non Norton PC.
Many thanks
Jules
You didn't mention where you made the USB NBRT.
I made the recovery usb on my PC that has NIS 2011 installed.
Thanks
Jules