Dear Norton for Mac
I have been using Norton safe web and Norton password manager extensions on apple safari, but its no longer working on Apple Mac computers. Can you please make your browser extensions work on safari 13? I was told to keep my web browser up to date as per cybersecurity practice on all of my Macs since Mac malware has been skyrocketing very rapidly since 2009.
Thanks
Thanks viveksu for clarification regarding the Safari mobile app functionality.
Cheers
Hi All,
New Norton Apps for Safari, will now work on below Mac OS or Safari Browser versions
1. MacOS 10.14.4 and above
2. MacOS 10.13.6 with Safari 13 (Please make sure you get Safari 13 update in your 10.13 Mac OS)
Phone Unlock feature is as of now not available in current version of Norton Safe Web Plus App for Safari.
Will update the thread once its added.
I did read it, and I don't see the relevance here. Has this not been updated to be supported in the new Safari, or is nothing in progress to warrant keeping this app installed on my phone? The entire point of it was as a multi-factor authentication to unlock the Vault. With the new update, I haven't been prompted once in Safari to unlock it with any sort of password. Prior to the update, I would be bombarded with popups telling me to enter my password to unlock it if I didn't do it through the app. Pointing me to release notes that only say they wont work on the new Safari doesn't help. What is Norton doing to either retain or update the functionality of the Password Manager phone app? Are they just forgetting about it completely with nothing more than a tiny blurb stating the obvious that they won't work on the new Safari? There is nothing stated about whether users should delete the app, if the app is going to be updated to support the new browser release, or anything outside of "it isn't supported in Safari 13".
Hello Salmon, have you read the release response from Norton here? Scroll down in the article to the link for the Apple release notes as well. Please note the area labeled "Removed Features", specifically legacy features.
Cheers
With the new extension installed, I am noticing that Safari no longer asks me to login or sends an alert my Norton Password Manager app on my phone. Previously, it seemed like the second I even clicked to open Safari, I would get an alert on my phone saying I had to approve it, but now I have to manually click on the Safari extension icon to open the Norton Safe Web app, sign into Vault, and even then it has only told me to approve it on my phone once since the new extension. Is there something I am missing to have this work as it did before?
Indeed. I'm there with your last statement 100%. Not enough thought went into things on the part of BOTH camps. Hoping that BOTH camps will come up with a viable solution, sooner not later as well. In the meantime, we Guru's and others will look for solutions that can get some results, if indeed that is possible. Thanks for staying the course, the forums needs all the expertise it can muster at times, this is one of them.
Cheers
SoulAsylum, thanks for your response. I need you to know that my earlier response, which I admit was a bit heated and somewhat of a rant, was not directed toward you personally or anyone else on the Forum but at both the management level personnel from Symantec Norton as well as Apple and certainly not toward any Norton Techs that may be participating as they can only give info they themselves are privy to and are usually restricted and unable to act totally in a customer support role here and are obviously trying to be helpful. If this had not been going on for many, many years now I wouldn't have said a darn thing and just waited, and waited as I always have done until it was cleaned up but this is an ongoing repetitive issue that has caused me to have to default back to other browsers (Firefox, Chrome, etc.) time & time again until those Norton extensions stop working there as well, which they have on numerous occasions, and all since the Norton Family of Web Security Tools have been introduced; and it's not just those web products but the entire Norton line of products for both Windows and macOS as well as the Mobile line that seem to fail many times when there is an update, upgrade or they just want to "add features" or "improve security". The lack of proper notification by Norton (other than the occasional "make sure you've backed up your device" disclaimer) that comes with these updates is probably the most aggravating for me. I have been a Norton customer for Mac long before Symantec bought the product line and further developed it for Microsoft Windows, which I've also supported with my hard-earned dollars for many years, so you can see I've had a long history with most of the product line on both platforms, including the latest mobile products. Software is complicated, I get that; and online security is more important now that at any other time in the history of personal computing. I'm a MS Certified Professional, A+ Computer & Networking Technician and have been dealing with security on computer systems for many years so I'm not insensitive to the challenge; just tired of being summarily caught in the middle of programming struggles between entity's that should be working so much better together as I have my own struggles with modern computing to deal with; which is why I pay money to organizations such as Symantec & Apple. Here's hoping there's a solution soon to this type of behavior.
Hello teek. I DO NOT work for Norton / Symantec. I donate time here assisting as many others do. What is seriously obvious with this, is Apple itself, they didn't give an adequate level of thought about users of older Safari versions when they made their new requirements. Norton, on the other hand seems to have their hands somewhat tied in the ordeal, electing to comply with the new Apple requirements AND not give the same thought process to users of older Safari versions. Neither entity had adequate regard for how the new extension would affect users. I posted about Apple's part in this previously posted article.
The Safari developer team now screens apps to ensure they are NOT created with the older Safari Extension Builder, and ARE developed with their required Safari App Extension format. Understanding entirely what you are saying, Norton, would have to maintain a totally separate set of extensions for older versions of Safari older than 13. Are they willing? Probably not going forward. Apple discusses the "downgrade" prospect here on their forums, to revert to version 12. Since Safari is a part of the OS they dance around the issue of having a Time Machine backup, losing data, etc. Even doing a restore WON'T provide the required OLDER extensions unless of course they're an integral part of the backup. Not a good workaround by any means from where I sit.
Cheers
This "solution" doesn't work. Once again Norton is either unprepared or unwilling to bother to care about customers who cannot upgrade to the latest macOS and once again the Norton Safari Extensions that had been working with the previous Safari release (12.x) are completely useless and only the latest Norton "Safe Web" & "Safe Web Plus" extensions in the mac App Store will install - but only with macOS 10.14.x and greater installed; which means anyone with a mac running macOS High Sierra (10.13.x) or earlier is SOL. But yet, no word issued by Symantec via email, Norton app messaging, etc. (either prior or even now afterward) for this seemingly sudden dropping of support of an update to Apple Safari through the macOS App Store which is a constantly, continually annoying way of treating their customer base. Apple may be of some blame here as well but if Symantec had been notified by Apple prior to the release of this latest update (as most of the Apple Developers usually are) then they should be held responsible for this failure. After reading the text from the links that were provided it would appear their is a fix for the legacy extensions, however, I AM NOT THE APP DEVELOPER, I'M A PAYING CUSTOMER, so, Fix it Norton!
@viveksu Thanks goes out to the team from the community.
HI All,
Norton Safe Web Plus Safari App extension is available now in App Store, please use the below link to Install the App
https://apps.apple.com/in/app/norton-safe-web-plus/id1474744028?mt=12
More information about the App is available in the below document -
https://support.norton.com/sp/en/us/home/current/solutions/v133762860?ispid=16
All: I have escalated this issue to one of the Admins who will hopefully get some answers from the MAC team.
Cheers
I am having the same problems. I had a support chat with Norton in Switzerland (no idea where chats are directed to...) and allowed the guy to take over my computer (remote access) but he couldn't solve the problem either. He reported it to his supervisors and will hopefully get back to me by email... meanwhile I am using Firefox, where password manager still works...
I am having the same issue. Norton extensions are longer supported on Safari 13. The link provided in the reply goes over what extensions are and tells developers how to update them, and it seems until Norton updates, we won't be able to use it, which is disappointing.
Hello. Wondering if this could be the cause of the issue you are seeing. If Norton is still using the older "Safari Extension Builder" the extensions aren't compatible.
Cheers