It has now gone past another 24 hours since they promised a call back toward resolution. As I promised them, if I didn’t hear from them in that 24 hour period, I would file a complaint with the State Attorney General. I have now filed that complaint.
I have the same problem. I have 2.5 months of the subscription left. And it is cancelled now. I am a customer for several years. I tried to chat with the support, but now result. I bought the subscription directly from Norton. It is really bad. Even if there are reasons (which I do not see in my case) then there should be: 1. Email with explanation what is happening. 2. I thought I am buying Norton to avoid anyone stealing anything from my computer. If my product key was stolen, then why I paid Norton for the protection?