So instead of openeing an security issue or explain and investigate what happenend
they cancel the subscription and refund to an not existing card.
Although no one can explain the reason for cancellation they are also unable to recover.
Issue abstract: Support extracts data from system but Norton chooses to delete the customer instead of investigating what did happen.
Detailed description:
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
I’ll flag a forum admin/employee to see if they can look into this. There is nothing that forum members can do about issues with Norton Accounts.
@Selvakumar.S
That’s true, but they should know how this company handles userdata and act if you confront with their pratice
There are a few Norton employees on the forums that you can identify by a red Employee or Admin tag by their username. But they do not follow all the forums here like other forum members or Gurus who volunteer our time to try to help from our experience with the Norton products. We are not employees, and have no power to act on anything. All we can do is flag a post to attract the attention of an employee.
I have received a notification that your thread has been escalated to the appropriate team at Norton. Watch your forum messages inbox and/or this thread for any contact from Norton.