Every time I try i see this: https://prnt.sc/1rikzag
windows firewall
Windows firewall turned itself off due to norton.
What AV / firewall were you using before installing Norton?
Maybe try reset Windows firewall if that option is available.
Maybe, reach out to Norton Support.
-
Contact Norton Support - Chat
https://support.norton.com/sp/en/us/home/current/contact-chat -
Contact Norton Support - Phone
https://support.norton.com/sp/en/us/home/current/contact-phone
Canada
All running fine
Curious, what's your geo-location?
Curious, what's your default browser?
Curious, what does https://status.norton.com/ report for you?
not for me https://prnt.sc/1rj0e7k
Communicating with the Norton server....okay, for me.
View All Backup Sets Online....okay, for me.
guys you misunderstood, I mean not the web app it is fine but the n360 desktop app is not connection me to the sign in website so I can't use functions like backup.
Try a different browser. If you can connect there, try clearing the browser cache for the browser you are having difficulty with.
Also, be sure you are not using the Norton 360 VPN feature. As strange as it seems, Norton seems to block access from known VPN IP addresses. Even their own.
Norton Services Status
All services are running without problems Sep 7, 2021, 05:21 PM
FWIW ~ as test: Sign'd In at Norton 360 main window and at My Norton account from Chrome.