Norton causing a false positive on a game download

Norton Security | Norton Internet Security
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Hello,

I've filled both forms with the relevant information.

Can you please install the file and tell me if all is OK with it.

You might get what we believe to be the false positive though. 

Message Edited by Indinera on 08-30-2008 05:06 AM
3

Hi again

 

If you have the file installed and receive any alarms from Norton, can you please supply the specific details, thanks.

Message Edited by johna on 08-30-2008 10:22 PM
2 Likes
4

Please check your Private Messages.

5

Quick response from Symantec Security Response following submission of the suspected false positive:

 

We are writing in relation to your submission through Symantec's on-line False Positive Dispute Submission form for 'Laxius Force' being detected by Symantec Software. In light of further investigation and analysis Symantec is happy to remove this detection from within its products.

The updated detection will be distributed in the next set of virus definitions, available daily, or weekly via LiveUpdate, depending on Symantec product version, or daily from our website at http://securityresponse.symantec.com/avcenter/defs.download.html
Decisions made by Symantec are subject to change if alterations to the Software are made over time or as classification criteria and/or the policy employed by Symantec changes over time to address the evolving landscape.
Sincerely,
Symantec Security Response
http://securityresponse.symantec.com
Solved!
 
 
 
[Mod Note:  The same virus definitions become available via liveupdate the following day.]
Message Edited by Allen_K on 09-02-2008 04:45 PM
6

Hello,

several players have reported Norton finding a "w32 spybot worm" on the following link:

 

http://perso.monaco377.com/t_king/Laxius_Force.exe

 

that happens to be a game's download.

The trouble is, the link is clean - even Symantec's scan agrees on it. And so do Kapersky, Avast, Mc Afee etc.

One of the players using Norton even scanned their own computer with Norton only to find it was clean, despite Norton's original alarm.

 

How is it possible to solve this major problem?

Message Edited by Indinera on 08-30-2008 04:16 AM
7

 

This is awesome.

 

Thanks for your support and help. :) 

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Indinera wrote:

Hello,

several players have reported Norton finding a "w32 spybot worm" on the following link:

 

http://perso.monaco377.com/t_king/Laxius_Force.exe

 

that happens to be a game's download.

The trouble is, the link is clean - even Symantec agrees on it. And so do Kapersky, Avast, Mc Afee etc.

One of the players using Norton even scanned their own computer with Norton only to find it was clean, despite Norton's original alarm.

 

How is it possible to solve this major problem?  

 

Hi Indinera

 

Can you advise what was the 'original alarm' received, and did it come from scanning the file, during /after install? Any details would be helpful.

 

The file appears clean when doing a N360 right-click scan.

 

Also, you can submit a suspected false positive to Symantec here, or submit a file for analysis here.

 

Thanks.