We have updated some files to address Blue Screen issues. If you are still encountering Blue Screen errors, check the following:
The file srtspp.dat timestamped July 6, 2016 or newer in the following locations:
NSBU: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NSBU_22.x.x.x\SRTSP\
NS: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NS_22.x.x.x\SRTSP\
A folder 20160708.001 or newer (YYYYMMDD format) in the following location:
C:\Program Files (x86)\[Norton_Product_Name]\NortonData\[v22.x Product]\Definitions\SDSDefs\
If you do not see either of these, please run LiveUpdate until no more updates are available.
If you continue to see Blue Screen errors, and both of the above files and folders exist on your system, please see this post for information to gather.
ADMIN UPDATE June 30 2016
This is an ACTIVE issue and we are looking to gather SymNRA logs & Full Memory Dumps for this BSOD issue. If you are able to help us with this issue. Please send us the logs & Full Memory Dumps. Instructions to Collect SymNRA Logs & Full Memory Dumps here
ORIGINAL POST
Can anyone at norton confirm the following.
Norton security is causing BSOD.
symptons:
3 different domain controlled networks with computers of various builds (windows 7 and windows 10, both pro) are all getting a worker thread impersonalization BSOD. Mulitple computers across the domains. Only commonality is i use norton security on all of them.
IS it a case of just update to 22.7 or is it because of 22.7?
Please advise , i have hundreds using this product!
Since it was a new computer, did it come with a pre-installed security program and did you uninstall that program with the removal tool from the other company? If it's a Windows 10 or 8.1, please turn off Fast Startup. The current version is 22.7.0.76. You can get the latest version by using this link. www.norton.com/latestns or www.norton.com/latestnsbu Please use the 2nd link if you are using Norton Security Premium version. After using one of these links, please run Live Update several times and restart as requested, then do it one more time when you are complete with all the updates.
I installed Norton security on my new PC today. It gave me BSOD during installation. And tried again and it did complete the installation. I rebooted the my PC. it gave me 2 times of BSOD in the rows. It eventually it fixed itself. Was the old version I downloaded in the beginning ? Am I suppose to have new version in my Norton portal. I pretty upset about it. I hope Norton will quickly find out the root cause.
I'm afraid that this is Marketing's attempt to get you to try using the newer Norton Security Premium if you use the Backup feature. Program is good for up to 10 devices including Computers, Macs , Tablets, Mobile Devices and has the same Backup program as N360. If you want to try out this program, then you can shop around till you find a cheaper version of the program. If you don't need it for 10 devices or for the Backup feature, then you can get the Deluxe version which is good for up to 5 devices and has no Backup feature.
James in IT: As a "reward" for participating in this fiasco the Norton 360 1 year subscription renewal I have to maintain for one of our vendor's application requirements went up from $39.99 last year to $99.99 this year. Thank you Norton.
As a "reward" for participating in this fiasco the Norton 360 1 year subscription renewal I have to maintain for one of our vendor's application requirements went up from $39.99 last year to $99.99 this year. Thank you Norton.
seems like things are back to normal. Its been a couple days no BSOD's. The one machine that I had freezing was due to drivers hanging up. I don't believe it had anything to do with Norton. But I cant be sure. In a few days I will run live update till no more are available and we'll see. I will post more progress as we go.
...However there is one that freezes up. While using a certain program...
@marktheshark - could should share that program name and version with us? And is there something specific you do with that program that makes the system freeze up? And you're saying it's Norton Security 22.7.0.76 that is involved in the freeze? And is this actually a Blue Screen error, or something different than previously occurring?
Most of the pcs are back to normal. However there is one that freezes up. While using a certain program. All files are present. Hopefully Norton calls me back sooner than 3 days.
Agreed. We had to make a migration to an alternative av product for several of our customers and of course they will never now go back to symantec products. The lack of official communication was really the main reason we changed as there was nothing we could tell our clients that could give them facts to make decisions on. The the end result was only around 40 lost subscriptions to norton/symantec products. Ongoing issues for norton is that these people have now been exposed to the fact that other companies make antivirus products that work well and there are also alternatives to norton for their home pcs and their relatives pcs etc...Advice to symantec is to be more transparent! We are still pretty bitter about the large amount of non chargeable labour expended on this issue.
The update that was sent out on Friday (details here) should address most of the blue screen errors seen by customers. So far, we haven't received any forum reports of the blue screen errors. That said, if someone is still seeing them, please let us know. Be sure the files in the above linked post are on your system before reporting it. Thanks.
No BSOD's yet on the remaining two production Norton desktops on 22.7.0.76. I am updating some "offline" computers from older Norton versions and the folder inside C:\Program Files (x86)\[Norton_Product_Name]\NortonData\[v22.x Product]\Definitions\SDSDefs\ is today's date so "or newer" should be added to ADMIN UPDATE note above.
I'm not seeing BSOD since yesterday (about 24 hours ago) Still holding my breath and saving my work every 5 minutes... When do we heard Norton people saying something official?