Are you still seeing the BSOD?
Tony, This is great news. However, I'm not sanguine about deploying this "fix?" until the whole procedure is published by Norton. That is:
1) Do we just deploy manual updates until there are no further ones available?
2) What files, if any, need to be deleted?
3) What about the solution posted by "ciscopursuit" in the windows/system32 tree?
Can we have a definitive solution please?
A very sincere thanks to all who have contributed to the solution. This forum is one of the best.
I just wish Norton/Symantec could stand up to their responsibilities better than they have shown during this crisis of confidence.
--Digital Throw Weight
Here is my dilemma. I replaced the first computer that blue screened because it appeared to be hardware related. By end of day June 28 it had crashed 11 times and I couldn't expect the user to get any work done. 4 hours of overtime setting up a brand new computer. As the 22.7 update continued to roll out to our network I was finally able to find the Microsoft post based on the Event Log and eventually this thread. Then the real fun begins. Waiting. VERY unhappy users. Fortunately I only had to rebuild one email client. And as far as I know our MIS database hasn't been corrupted. Finally gave up on Wednesday night and started removing Norton and replacing with another product. More overtime. Still waiting for Norton to throw us a bone. Finally we start seeing some action here on Friday. As much as I appreciate the involvement of Tony Weiss and the other Forum admins we haven't heard any type of explanation from Engineering. The product is obviously doing something on a timed basis, and if it is possible to further minimize the chances of a BSOD on our production machines we should be told. Otherwise, it is all left up to trust, and I'm just not sure I have any left. How do I justify continuing to spend hundreds of dollars more if Norton isn't fixed?
No BSOD here since the update two days ago. Holding my breath.
Today I've search that directory and file (the one admin updated on july 7) and found everything as described. I've done live update till the end and have no experience any BSOD since then (about 12 hours) The last days I have turn off auto-protect and all the protection from Norton Security suite, no BSOD for the last days (I know is an unsafe solution but it let me focus on my work for a couple of days) didn't surf the web, only known pages like Hotmail, Facebook and Amazon. Do you know if Norton has fix it? Don't want to keep Norton features off anymore.
Tony_Weiss if you think you have this resolved can you give exact step by step instructions on what we need to do to fix this?
jboland1:The two computers that I have access to at the moment both have show version 22.7.0.76. And I did manual LiveUpdates on all three just to be sure there was nothing else waiting to load.
Excellent. Please let me know if you see a Blue Screen error for them again. Thanks for keeping me up-to-date.
----
Is anyone else still seeing a Blue Screen, with the aforementioned files/folders updated?
The two computers that I have access to at the moment both have show version 22.7.0.76. And I did manual LiveUpdates on all three just to be sure there was nothing else waiting to load.
The three computers I'm working with are on 22.7.0.76 and have had Live Update run in the 90 minutes.
Now, I'm going home!
Sunil_GA,
Following up on your request regarding the SRTSPP.dat file. I don't have access to one of the three computers at this time, but I checked the other two. Each has the file at two locations:
Computer No. 1 (last BSOD about 24 hours ago) --
...\Norton Data\22.5.2.15\Definitions\SRTSPSettingsDefs\20160707.007 (date stamp: 7/6/2016)
...\Engine\22.7.0.76 (date stamp: 6/1/2016)
Computer No. 2 (last BSOD about a week ago) --
...\Norton Data\22.5.2.124\Definitions\SRTSPSettingsDefs\20160707.007 (date stamp: 7/6/2016)
...\Engine\22.7.0.76 (date stamp: 6/1/2016)
And, of course, I am always aware that a BSOD could pop up at any time. Hope this helps.
John
There are three SRTSPP.dat files on the computer I reloaded last night
see attached snip
I'm going home.
Though just to verify - @James in IT & @jboland1, you both have your Norton product updated to 22.7.x, right?
Sorry @James in IT, @jboland1, @marktheshark, it's going to be in a 22.x directory, not necessarily a 22.7 one. I apologize for the bad info. I've updated the post to reflect the change.
Thanks @James in IT for the update. I have also updated my previous post requesting more information on timestamp of the file "SRTSPP.dat", please let us know if you are still facing BSOD issue on any of your computers.
Thanks @jboland1, I have also updated my previous post requesting more information on timestamp of the file "SRTSPP.dat", please let us know if you are still facing BSOD issue on any of your three computers.
None of my remaining Norton computers have a NortonData\22.7.0.76 directory
One has 22.5.4.24 and the date stamp on 20160708.001 is 7/8/2016 9:59 AM
Another has 22.5.2.15 and the date stamp on 20160708.001 is 7/8/2016 7:50 AM
And the computer I reinstalled Norton on last night (the only one being used, hasn't blue screened today) and has a 22.6.0.142 directory and a date stamp on 20160708.001 of 7/8/2016 9:19 AM
Also, the forum refresh is inconsistent and Spamcop is blocking some of the emails so communication may be somewhat hindered.
Sunil_GA,
The folder "20160708.001" exists on all three computers, although it is contained in three different folders: "22.5.2.15," "22.6.0.142", and "22.5.0.124." The files are all dated today.
None of the computers have a folder named "22.7.0.76." Manual LiveUpdates on all three computers do not produce any more updates. Let me know if you need any for information.
I hope this helps.
John
Hi @marktheshark,
Please run LiveUpdate manually, until No more updates are displayed on Norton main UI and restart the computer. I have updated my previous post requesting more information, please check and let us know the same. Thanks
some machines have it in the same directory as your post date modified yesterday, and some don't have the folder at all????
"","","",NortonData, 22.2.0.31, definitions, SDSdefs, Todays Date. I'll check another machine.