Norton chat wont open. Unable to to put in refund request

I was charged yesterday for Norton which i dont use.

I am trying to get a refund request in but every time I try the chat feature nothing happens.

I've enabled the cookies, enabled pop ups, tried different browsers, tried on a different pc, tried from my phone, etc everything that would be the first "basic" fixes are doing nothing when clicking "Chat Now".

Any helps is greatly appreciated.