Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract: My data in Norton backup is missing in the app. It says This device is not backed up.
Detailed description: I have around 25 GB of data backed up from my new laptop to Norton Cloud Backup. Today this afternoon when started my laptop i opened Norton to see the above message. I have just re-booted and and my predicament is unchanged as per screenshot. The last time this happened to me i re-booted and it was corrected probably due to an application update. I have just re-booted and the issue has not been corrected.
This issue of is getting worse for me.
Someone help please!!!
Rgds
PS I am running 26.3.10886 (build 26.3.10886.978) see 2nd attachment.
PPS The last time my backup ran was 16/04/26 14:43:34
The last time anything was backup up was 16/04/26 12:52:23
Product & version number:
OS details: Windows 11 Homed Edition
What is the error message you are seeing? None
If you have any supporting screenshots, please add them:
