And looks like it's glitching again.
Oh come on! It's been almost a week now and the problem is still not fixed. I suspect that one of Symantec servers related to Norton Community Watch, which my computer is trying to connect to, is glitching.
I have tried from a store PC and it seems it have the same problem. Download and run "IE Spell." That will generate a Community Watch entry. Then run the Norton Community Watch task from Norton Task. It would not run.
With the pull of the "Norton 2013 submission control data" the problem seem to have been solved and the Community Watch sends as normal.
I also got the "Extended File Attributes and Signature," but I'm fairly sure that the problem is solved due to the pull of the "Submission Control Data" update.
And it's gone again. Taking a long time to submit two entries. It had multiple tries but still listed as "pending."
Problem still going on. Oh come on. This is not a problem with my PC as I just did a factory reset.
We may be having a communication error of our own. We may be misinterpreting what you are saying, and vice versa.
Could you provide a screenshot of the messages from community watch? Instructions to post screenshots can be found here
http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/m-p/254415#U254415
Community Watch is not necessarily a daily uploading feature, and a status of Pending may be normal for non critical submissions.
I'll see if I can get more info from Norton on how often the submissions are normally made.
Hi Dave20,
As peterweb has indicated, Norton Community Watch may take a considerable amount of time to successfully submit items in the queue and it is normal to have entries that remain pending for extended periods. I posted about this here back in 2009. NCW is a background task (no user oversight necessary) and has no bearing on the security of your PC - so, it really isn't important how long it takes for the queue to be fully submitted.
It seems that community watch is taking a long time to complete. On every run, it takes 4-5 minutes and does not drop to 0 minutes. Is there any way to test whether the connection to the Norton servers is working or it is slow.
Not an answer - but something I have done. In NIS v 21, Settings > General > Other Settings > Norton Community Watch > switch to OFF and Apply!
yank wrote:
Not an answer - but something I have done. In NIS v 21, Settings > General > Other Settings > Norton Community Watch > switch to OFF and Apply!
Does switching off and on fixes the problem? It seems that the "community watch" items are not sent or changed to send later. They remain with "pending."
From HELP:
Norton Community Watch
The Norton Community Watch feature lets you submit any suspicious security or suspicious application data to Symantec for analysis. Symantec assesses the data to determine the new threats.
The Norton Community Watch view in the Security History window displays a list of files that you have submitted to Symantec for analysis. Files, at various stages of submission, also appear in the list.
So it would appear to me that what you are seeing is “normal” s in “at various stages of submission”
I can’t answer in regards to switching off and back on - I do not have the situation, so you’d have to test it - that has fixed some weird happenings in the past, but I feel you need to answer that question.
I have tried re-installing Norton, but Norton community watch is still not sending of the "statistical submission" or the "Norton commuity watch." It had only sent the IPS Statistical Submission.
How did you reinstall Norton? Did you remove it Via the Control panel, reboot, run the NRT, reboot and then install a clean download? Or did you use the Norton Remove and Reinstall Tool??
Control panel, reboot, NRT, reboot, install 2012, install 2013. That's the procedure for a clean re-install right?
Could a Norton server problem be causing the delays? But if I remember in the past, it simply changes from "pending" to "complete later" (or something like that) if connection to the Norton server fails.
Bump!
Hello
There is no need to install 2012 before you install 2013. You can run Norton Community Watch when ever you want by using the performance portion and then the Norton Tasks. There is a symbol next to the name and it will run the task. When you reinstall your product, then it has to submit everything over again. Also when a new version of the product comes out, it may slow down the task also.My Watch is down to 1 second now, but that depends if I have just installed a lot of new products or programs. I do have a new computer which is about a month old. I think though running the service on your own may speed up the service. Also the type of programs you use or install could slow things down. Thanks for reading...
floplot wrote:Hello
There is no need to install 2012 before you install 2013. You can run Norton Community Watch when ever you want by using the performance portion and then the Norton Tasks. There is a symbol next to the name and it will run the task. When you reinstall your product, then it has to submit everything over again. Also when a new version of the product comes out, it may slow down the task also. My Watch is down to 1 second now, but that depends if I have just installed a lot of new products or programs. I do have a new computer which is about a month old. I think though running the service on your own may speed up the service. Also the type of programs you use or install could slow things down. Thanks for reading...
Well you need 2012 if you want the local ID Safe. And it seems none of the "pending" tasks are sending or changing to "waiting." I cleared the logs and when the new entries come around, it sends. Maybe it's stuck on a file or something. Fingers cross that it does the job.
I think the problem lies with the fact that the "pending" task does not change to "waiting" if they could not be sent.
I typed this up yesterday and got called away for some "real-life activity" and forgot to post it - but better late than never I guess!
Dave20 wrote:Control panel, reboot, NRT, reboot, install 2012, install 2013. That's the procedure for a clean re-install right?
Yes that is the procedure if you are trying to keep your Local Vault.
Could a Norton server problem be causing the delays? But if I remember in the past, it simply changes from "pending" to "complete later" (or something like that) if connection to the Norton server fails.
My understanding is that the submission may not be sent immediately - but could be held (pending) until Community Watch connects to the server. Of course server glitches are always possible andf that's why I tend to wait a couple of hours and check things again - especially with failed LiveUpdates.