Norton continuously blocking safe websites

[bjm]

@Grrl9

Will I receive a notification when the report is in or is that internal? What process should I be expecting?

Did you submit report?

Learn more about <Norton 360> Safe Web [here]
False Positive and False Negative Submissions Portal [here]

[bjm]

@Grrl9

Will Norton be able to tell me why when I click the MIC Digital Assistant button it routes to that blacklisted URL and how to get it to stop routing me there?

maybe, Norton 360 Safe Web picked up an old report. IDK
we’ll see what my submission returns

https://chat.mikatahealth.com/2fPuSgxqwCIKV2

We resolved the domain chat.mikatahealth.com to IP address 100.28.201.155
IP Abuse Reports for 100.28.201.155:

This IP address has been reported a total of 5 times from 3 distinct sources. 100.28.201.155 was first reported on November 15th 2024, and the most recent report was 3 weeks ago.

Old Reports: The most recent abuse report for this IP address is from 3 weeks ago. It is possible that this IP is no longer involved in abusive activities.
https://www.abuseipdb.com/check/100.28.201.155

[bjm]

@Grrl9

I deeply appreciate the blocking of the dangerous website but I hope this issue can be resolved because now I can’t use that function on that website; I’ll always, for very good reason, get that notification because that button on the MIC site will route me to the blacklisted url.

You may add an exclusion…if you trust that website address.
Learn more about <Norton 360> Safe Web [here]

We received your submission and we will review it within the next 48 business hours. We will update our detection database once the result of the technical analysis is ready.

[Grrl9]

@bjm

We resolved the domain chat.mikatahealth.com to IP address 100.28.201.155

To confirm, the above quote means Norton has identified the IP address to which the domain belongs?

[bjm]

@Grrl9

@bjm

We resolved the domain chat.mikatahealth.com to IP address 100.28.201.155

To confirm, the above quote means Norton has identified the IP address to which the domain belongs?

No
We refers to https://www.abuseipdb.com/check/100.28.201.155

https://www.abuseipdb.com/

We resolved the domain chat.mikatahealth.com to IP address 100.28.201.155
IP Abuse Reports for 100.28.201.155:

This IP address has been reported a total of 5 times from 3 distinct sources. 100.28.201.155 was first reported on November 15th 2024, and the most recent report was 3 weeks ago.

Old Reports: The most recent abuse report for this IP address is from 3 weeks ago. It is possible that this IP is no longer involved in abusive activities.
https://www.abuseipdb.com/check/100.28.201.155

[bjm]

https://www.mic.ca/for-patients/book-an-appointment/
fwiw ~ with added https://chat.mikatahealth.com/2fPuSgxqwCIKV2 exclusion

[Grrl9]

I haven’t submitted a report because this incident doesn’t fit the false positive or false negative descriptions.

The dangerous URL (mikitahealth) was detected and it is dangerous - Norton360 did its job; nothing went undetected.

The fact access to the dangerous URL was made through a button on a URL Norton correctly deems safe (MIC) is the problem.

Thank you for your investigative efforts. They are appreciated. I look forward to your follow up.

[bjm]

@Grrl9

I haven’t submitted a report because this incident doesn’t fit the false positive or false negative descriptions.

Well, I submitted a report.

[bjm]

Hello @Grrl9
Please clear your browser cache n cookies…and try calling the digital assistant
https://www.mic.ca/for-patients/book-an-appointment/