Hi,
I am having an issue with Norton 360 freezing when I attempt to access 'Program Rules' from the Firewall settings menu.
The problem came to light as Norton was preventing a game (Hearthstone) that requires a connection from launching. I know this as the game only launches when the Smart Firewall is temporarily disabled.
To resolve the issue I thought to adjust the Program Rules settings. However as soon as I click on the tab, the cursor perpetually displays the loading icon, without opening the Program Rules section. When I attempt to close Norton 360, the program becomes non responsive and greyed-out, refuses to fully shut down, either by using the Windows prompt or Task Manager.
System details:
Norton 360 Version: 21.4.0.13
- I have run Live Update multiple times
- No other anti-malware or virus software installed
Windows version 8.1 (Up to date)
Thanks for any help,
Will