Norton DNS - new IP's not working

Archive
1

Updated Norton DNS to the new IP's:

 

199.85.126.30
199.85.127.30

 

Tested connecting to an Adult site and it went through OK, not blocked.

 

Changed back to the old IP's:

 

198.153.192.60
198.153.194.60

 

 

And it was blocked.

 

Also tried with various other sites too and they were all allowed through.

 

Have flushed DNS cache, cleared browser cache's etc and no difference

2

Hi gary_dexter,

 

Thanks for the post.  I've reported this to the Norton DNS team and will get back to you.

 

 

Thanks,

Katie

 

 

3

Thanks - much appreciated

4

Hi gary_dexter, 

 

Can you please let us know where are you located, which country are what state?

 

What browser and operating system (Windows, Mac, etc) you are using. 

 

 

Thanks,

Katie

 

 

 

 

 

 

Th

5

United Kingdom - near London 

 

tried on Windows 7/8/8.1 using Chrome and iE11

 

also on an ipad and iPhone 

 

settings are entered onto devices individually as ISP router does not allow DNS config changes in the firmware

6

Any update?

 

still not working here

7

duplicate message?

8

Duplicate?

9

Hi gary_dexter,

 

Thanks for your patenice.  The team confirmed that we had a temporary outage in the region.  The new IP set should be ok by now. 

 

The 'old' IP set you have reverted to has the same settings as the new one and will continue to be supported.  You can stay with 'old' or 'new' IPs.

 

Thanks,

Katie

10

A big reason for lots of posts on this forum and lots of search results from Goggle about Norton DNS problems is because the "SETUP" page has not been updated for the new IP addresses...

 

Security threats

  • 199.85.126.10

  • 199.85.127.10

Security threats and Pornography

  • 199.85.126.20

  • 199.85.127.20

Security threats, Pornography and "Non-Family Friendly" sites

  • 199.85.126.30

  • 199.85.127.30

FIX THIS PAGE =>> http://setup.nortondns.com

 

That page says:

"Your computer is not currently using Norton DNS.

For DNS experts, our recursive DNS server IP addresses are 198.153.192.1 and 198.153.194.1."

 

Thanks,

Mike

11
KatieQ wrote:

Hi gary_dexter,

 

Thanks for your patenice.  The team confirmed that we had a temporary outage in the region.  The new IP set should be ok by now. 

 

The 'old' IP set you have reverted to has the same settings as the new one and will continue to be supported.  You can stay with 'old' or 'new' IPs.

 

Thanks,

Katie

Hi

It's still not blocking anything. 

12

Hi gary_dexter,

 

Thanks for the update.  We will check into this further.

 

 

Thanks,

Katie

13

Thanks.

 

It did start working, but as of today, it's down again.

14

Hi gary_dexter,

 

I checked with the Norton ConnectSafe team.  It is possible that you ISP is not allowing the 199.xx addresses.  The same nodes that serve 199.xx also serve 198.xxx, so we shouldn't see a difference at all here.  Is it possible that you could reach out to your ISP to see that could be the reason?

 

The 'old IS' starting with 198.xx are exactly the same as the 199.xxx IPs.  The 19.xxx set will continue to work and will not be retired.  Please use the 198.xx set.

 

 

Thanks,

Katie

15

Ok.

If its an ISP issue, why would they work intermittently? Surely they would just not work at all?

Why do you offer different sets of ip’s?

16

Tried different ISPs - same problem - in my case connections to setup. / status.nortondns.com timing out.

 

It's been going on for about a week now.

 

Please have a look at:

http://community.norton.com/t5/Norton-360/Can-no-longer-connect-to-status-nortondns-com-and-setup/m-p/1088065#M100206