I do not own this Norton, but I am a user. Norton has existed on this account since a year ago, removes most of the viruses but does not and currently isn't removing the Think Point malware. I realized that it isn't a product from Microsoft, and found a way around, but it isn't pleasing every time I have to get into task manager just to start up the computer. Norton's backup is at full capacity but for a few months my family has ignored that. We believe it has nothing to do with the malware.
There is a current website that I have done research on that removes this specific problem: http://www.malwarebytes.org/
For now I am not going to use that because I am waiting for Norton to tell me why it is not fixing this common problem.
Requesting an answer soon. Please reply.
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