Norton Download Manager starts up when I open I.E.11

Norton Security | Norton Internet Security
21
wolfie882 wrote:

Hi

 

Hugh - Where you say:

 

"Did you use the Dustbin in Norton Management against the installation you had uninstalled to cancel the activation or was it no longer shown there?"

 

Sorry, I am a bit of a novice, I have no idea what this means. I can't see Dustbin in My Account screens.

 

By the way, since uninstalling N360 I note that when opening IE, the pesky Download Manger tab still appears!

 

Here's an image of part of my Norton Management screen on My Devices:

capture_03312014_195723.jpg

 

See the dustbin icon next to the pencil ?

I share the thought that you might have an infection hiding behind the label Norton Download Manager so you should consider further checking for that.

 

Buta first of all you might consider using this Microsoft FixIt tool for Internet Explorer problems ..... it's unlikely to do any harm!

22

Hi,

 

What about uninstalling IE11, and then reinstalling?

 

PS The Fixit link didn't open for me

23

Re my last post.

 

Have since found out that I can't actually fully uninstall IE unless I uninstall Windows entirely.

 

Not going down that road.!

 

Will revisit the Norton issue later today....

24

You can only uninstall IE 11 if it was previously IE 10 and then it will revert to IE 10

 

I don't know why the FixIt won't work for you -- did you get any error messages?

25

" Have since found out that I can't actually fully uninstall IE"

 

You can uninstall from the " View installed updates" list and after reboot it will revert to any previous version of IE installed (10,9,8).

This is the normal procedure, unless there is something wrong?? with your computer.

 

Regards,

26

Hi Apostolos and Hugh,

 

Thanks for all your hard work with my N360 issues, but all hail to Jayson at Norton Chat!

 

He remoted in to my PC and sorted out the N360 re-install (Hugh - I now understand what the dustbin is for!), and he fixed the Download Manager tab issue. Thankfully the tab issue was not mailicious, and it was embarrasingly easy to fix.

 

Jayson went to Tools -  Internet Options - General tab - "Home Page" Underneath my home page web address line was also a long address which was presumably the Norton Download manager address. Jason simply deleted the address! DOH!

 

Thanks again for all your contributions. I have learned a lot!

 

 

27

Hello,

 

I recently set up a brand new HP Prodesk desktop PC (Win 7 PRO - 64 bit was preinstalled)

 

Ono of the first tasks I carried out in the setup was to download Norton 360 using the last of 3 downloads showing on my account. The install went fine, and it functions as expected.

 

However, I now notice that a Norton Download Manager tab opens up everytime I open I.E.11. Is there anyway to stop it?

 

Following suggestions from another post on this subject I have checked MSCONFIG - Start Up tab, and there is no Symantec products listed. However, Norton 360 is listed under the Services tab.

 

I also note that under the General tab, Selective start-up is selected, not Normal start-up. Not sure why this should be, and if it has any bearing on the Download Manager issue.

 

Grateful for any assistance.

 

Thanks

28

Hi,

 

So, all was about an erroneous Home page entry in IE.

Thank you for sharing.

You can mark this thread as solved so other users may benefit.

 

Regards,

29

Had a look around and can't see how to mark the thread as solved

30

Hi,

 

Logon to your Norton Community Account and under the post you find that it describes the solution for your problem, toggle the button "Accept as a solution".

Hope this helps,

 

Regards,

31

Hi wolfie882,

 

What Hugh calls the dustbin is a carry over from his earlier years in England - most of the rest of us from the US call it a trashcan - old habits are hard to break!  :smileywink:

 

BTW, in your case it appears your post citing Norton Chat as fixing your situation is what solved this - so yuo can mark your on post.

32

"

What Hugh calls the dustbin is a carry over from his earlier years in England - most of the rest of us from the US call it a trashcan - old habits are hard to break!  :smileywink:"

 

Hi Yank,

 

Excellent point!!

 

Best regards,

 

33
Apostolos wrote:

"

What Hugh calls the dustbin is a carry over from his earlier years in England - most of the rest of us from the US call it a trashcan - old habits are hard to break!  :smileywink:"

 

Hi Yank,

 

Excellent point!!

 

Best regards,

 

Apostolos,  since this thread is solved - I will pull it more off subject by telling you that while I was stationed in England (can't remember which of the three times) there was a comdey series on British TV entitled "The Dustbin Men" - yes it was about the trash men and quite funny!

 

OK - it was on my first tour to England circa 1969:   https://www.google.com/#q=The+Dustbin+Men

34

Wolfie

 

Glad you resolved it in the end and thanks for telling us how .... it really helps to know!

 

Two NAtions separated by a common language ....

 

In honor of which, and Yank's time on site

 

Lonnie Donegan - My Old Man's a Dustman - YouTube 

35

LOL Hugh - now my wife will not stop singing it!

36

Sorry about that ....

 

I'll try and find another classic .....