Norton driver update

Community Feedback
1

I had 5 outdated drivers without thinking I updated with a very irritating frustrating experience my computer crashed and I can’t get it to reboot anyone else face the same issue how to resolve this and get my computer up and running again

2

@Desiree_Lawrance First please tell us what OS you have, what version, IE: Windows 10/11. What on screen messages are you getting? Does the message include an error code?

Some suggestions for you are:

AI Overview

If [Norton Driver Updater] broke your PC’s boot, you need to get into Windows Recovery (via Safe Mode or install media), perform a System Restore to before the update, or use the Norton Removal Tool once you get in to fix the driver conflicts and instability. A common fix involves accessing the Advanced Startup Options to use System Restore or [Safe Mode] to remove the problematic drivers or the Norton software itself.

Step 1: Access Windows Recovery Environment (WinRE)

  1. Turn on your PC, and as soon as you see the Windows logo, press and hold the power button to shut it down. Repeat this 2-3 times until you see “Preparing Automatic Repair” or “Getting Windows Ready”.
  2. Enter Recovery: Your PC should now boot into the Windows Recovery Environment (WinRE).

Step 2: Use System Restore (Recommended First Step)

  1. In WinRE, go to Troubleshoot > Advanced options > System Restore.
  2. Select a restore point dated before you ran Norton Driver Updater.
  3. Follow the prompts to complete the restore. Your system should restart normally.

Step 3: If System Restore Fails (Use Safe Mode)

  1. In WinRE, go to Troubleshoot > Advanced options > Startup Settings > Restart.
  2. After restart, press 4 or F4 to Enable Safe Mode, or 5 or F5 for Safe Mode with Networking.
  3. Once in Safe Mode:
  • Uninstall Norton: Go to Control Panel > Programs & Features and uninstall Norton completely.
  • Uninstall Bad Drivers: Open Device Manager (search for it in the Start Menu) and look for any devices with yellow exclamation marks. Right-click and uninstall them.

Step 4: If Still Stuck (Reset PC)

  1. In WinRE, go to Troubleshoot > Reset this PC.
  2. Choose Keep my files to reinstall Windows but keep personal data, or Remove everything if you’ve backed up.

SA