My laptop cannot access the internet. Not a router problem and according to provider not related to their service. I tried clicking on norton to see if it was working and gor an error 8504, 104. I have not idea if this issue with access to the internet is related to an issue with norton sice it happened after automatic windows updates and some were related to malicious softaware etc. Since I have no access to the internet I cannot downloas Norton Eraser or any other tool. I cannot even open norton I just get the error in a blank dialog. Any recommendation regarding this error? Thanks.