Hi, Inquirer. This has been brought up with Symantec, and they are working on a fix. No time frame, as yet.
Krusty13 wrote:I had a look earlier and I'm still getting them as well but I'm not worried.
I've still got the green tick -
You're not worried because you're so brave, Krusty13!
And in Windows 8, that little yellow icon doesn't even appear in the taskbar tray. I'm assuming that's acutally normal for this OS.
F4E wrote:Hi, Inquirer. This has been brought up with Symantec, and they are working on a fix. No time frame, as yet.
Okay, thanks, F4E.
If possible, please also let them know that this problem affects not only NIS but N360 as well. As stated in an earlier post, I switched from the former to the latter due to an expiring subscription and a discount. Additionally, let them know that the problem occurs in both Windows 8/8.1 and 7 (that Krusty13's machine is running).
I've also noticed that Security History contains no log entries under Silent Mode. I thought whenever you return from Idle Time Out to Full Screen Mode, Silent Mode is automatically enabled, and so should be logged. But not in my case. This is the case in N360 and possibly in NIS as well (as I recall).
Thanks, again!
Another thing. Entries do not seem to be logged in Security History for LiveUpdates that are done automatically. However, LiveUpdates done manually are logged.
Inquirer wrote:
And in Windows 8, that little yellow icon doesn't even appear in the taskbar tray.
Hi inquirer:
Does your Norton system icon tray appear if you change your Boot Time Protection (Settings | Computer | Real Tme Protection | Enable Boot Time Protection) to Aggressive and re-boot your system? This will start Norton's auto-protect early in the boot process and has the added advantage of improving your system protection, although it might slow your boot-up by a few seconds.
Could you also let us know if you've every had any other security software installed on your computer that is designed to load automatically at boot-up and run in real-time protection mode (e.g., McAfee AntiVirus Plus, Kaspersky Internet Security, etc.), even if it was a trial version that came loaded on your computer by the manufacturer and has already been uninstalled from the Control Panel. Orphaned files and registry entries left behind after an uninstall of this type of security software can sometimes interfere with Norton products and we can provide a link to the manufacturer's removal tool to wipe this software off your system if this is an issue.
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MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
lmacri wrote:
Inquirer wrote:And in Windows 8, that little yellow icon doesn't even appear in the taskbar tray.Hi inquirer:
Does your Norton system icon tray appear if you change your Boot Time Protection (Settings | Computer | Real Tme Protection | Enable Boot Time Protection) to Aggressive and re-boot your system? This will start Norton's auto-protect early in the boot process and has the added advantage of improving your system protection, although it might slow your boot-up by a few seconds.
Could you also let us know if you've every had any other security software installed on your computer that is designed to load automatically at boot-up and run in real-time protection mode (e.g., McAfee AntiVirus Plus, Kaspersky Internet Security, etc.), even if it was a trial version that came loaded on your computer by the manufacturer and has already been uninstalled from the Control Panel. Orphaned files and registry entries left behind after an uninstall of this type of security software can sometimes interfere with Norton products and we can provide a link to the manufacturer's removal tool to wipe this software off your system if this is an issue.
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MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
Hi, Imacri.
Regarding the icon tray not appearing, it turns out that was my fault. Being unfamiliar with the new Windows OS version, I didn't know at first that I had to go into the systems tray notifcation area in Windows to set for the icon to show. Now, that is no longer a problem. And yes, Boot Time Protection was set to "Agressive" before I turned the machine off last night.
Also yes, the machine came with McAfee pre-installed which has been removed using their version of the removal tool. If you suspect that it did not thoroughly remove the files, then would you please provide the link to McAfee's most recent version of their removal tool, so I can check whether it's the same webpage from where I downloaded it? Thanks!
Hi Inquirer:
The McAfee Consumer Product Removal (MCPR) tool can be downloaded here, and McAfee has provided removal instructions here for users that still have a McAfee product installed on their system. You might want to bookmark ESET's web page here that has links to all the removal tools for popular AV software for future reference.
I agree with F4E and Krusty13. As long as the icon in your system tray shows that you're being actively protected and you aren't seeing any performance issues on your system, I wouldn't bee too concerned about the error reports in your security history. If they really bother you, try turning off the detailed error collection and Norton Community Watch (NCW) submissions as I described in message # 16 to see if that stops the error logging while Symantec is working on a fix. I always have NCW disabled on my system since NCW is just a reporting feature that doesn't affect the security of my system but consumes additional system resources on my older laptop.
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MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
lmacri wrote:Hi Inquirer:
The McAfee Consumer Product Removal (MCPR) tool can be downloaded here, and McAfee has provided removal instructions here for users that still have a McAfee product installed on their system. You might want to bookmark ESET's web page here that has links to all the removal tools for popular AV software for future reference.
I agree with F4E and Krusty13. As long as the icon in your system tray shows that you're being actively protected and you aren't seeing any performance issues on your system, I wouldn't bee too concerned about the error reports in your security history. If they really bother you, try turning off the detailed error collection and Norton Community Watch (NCW) submissions as I described in message # 16 to see if that stops the error logging while Symantec is working on a fix. I always have NCW disabled on my system since NCW is just a reporting feature that doesn't affect the security of my system but consumes additional system resources on my older laptop.
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MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
Hi, Imacri.
About error reporting, it's not so much the actual report submissions themselves that bother me as it is the possible indication that there may exist system-wide problems due to the software installed. So turning Norton Community Watch off wouldn't ease my fears any, since I would still think there may be problems lurking in the software.
I think the McAfee tool you provided the link for is the same one that I used previously, but I'll give this a try. If that doesn't help, then I'm giving up totally! 
By the way, do you think I should use the McAfee removal tool while Norton is still installed or should I remove Norton first?
Thank you.
Inquirer wrote:By the way, do you think I should use the McAfee removal tool while Norton is still installed or should I remove Norton first?
If you want to try the MCPR tool again, I would suggest downloading a new copy to your desktop and running it after booting into Safe Mode (restart your computer, press F8 repeatedly while your system is booting up, and look under the Advanced Startup Options) while Norton is still installed. One user recently ran the MCRP tool and re-booted their system and was able to get their Norton LiveUpdate working again without reinstalling NIS - see F4E`s solution here. If the MCPR tool does remove something that damages your NIS installation, you can always run the Norton Remove and Reinstall (NRnR) tool again. Running the MCPR tool while in Safe Mode is optional but you might get a better wipe of any remaining McAfee files if you only have essesntial Windows files loaded at boot-up.
I don`t know if this will ease your concerns, but I`ve seen a few threads by NIS 21.x users who saw a flood of error reports on their system after upgrading to Win 8.1 - see mattseger's thread here about an issue he saw ever time he plugged in an older mini-WiFi USB adapter into his upgraded computer. This is pure speculation on my part, but you could have an older hardware driver on your system that isn`t fully compatible with Win 8.1 that causes Symantec Error Reporting (symerr.exe) to go into overdrive every time Windows gets cranky about it. If Symantec is working on a fix then there must be lots of other NIS v. 21.x users having the same issue.
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MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
Inquirer wrote:About error reporting, it's not so much the actual report submissions themselves that bother me as it is the possible indication that there may exist system-wide problems due to the software installed.
Hi Inquirer:
Just an aside, but I did a little searching and it appears that the Windows System File Checker (SFC) utility still exists in Win 8, so you could use this tool to run a diagnostics of your system files. I posted some comments about SFC here (see section D) and About.com has step-by-step instructions for running SFC here as well.
Please note that the commands:
sfc /verifyonly (note the space before the "/") will run a diagnostic - I would try this first
sfc /scannow will attempt to repair any damaged Windows system files
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MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
Thanks a lot for all the info, Imacri!
I decided to do something different. Earlier, I installed N360 onto my dad's computer, which is running Windows 7, and then left Norton to do its background tasks. Well, afterwards I saw log entires of reports for the same two sets of errors in Security History (Krusty13's machine is also running Windows 7, by the way). I'm pretty confident now that these errors are not caused by our machines, but are more than likely caused by some flaws in the software programming (both NIS and N360).
The other problems that I listed in earlier posts, namely the ones related to Silent Mode and Live Update turned out not to be problems at all upon closer inspection. Instead, what happened was I forgot how they were supposed to work. But now I do.
I'll take a closer look at the page you provided the link for regarding Windows' system file checker. The instructions there look kind of complicated though.
Inquirer
If you just want to run the System File Checker (SFC), try this.
Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.
Okay. Thanks, peterweb.