We bought a new HP desktop this Sept and at the same time bought a 15 month license to Norton Internet Security 2009. Yesterday we had to do a one day rollback using Vista's System restore. On restart Norton told us that our 'trial' license had expired. The day before it had been giving us the correct expire date in 2010.
We just attempted Live Chat to get help - we've been waiting for 45 min. Before that we tried the phone but gave up after being on hold for an hour. We have also tried to fill in an e-mail request but because this an OEM product the form will not allow us to send in a support request (no serial number? no activation key??).
In short...help!
Cass
edited: after a few reboots Norton now asks us to 'activate' our subscription. We do so and our license is restored. the problem is it deactivates itself again on the next reboot and starts all over again. very odd.
Date and time were correct. After 1 hr and 10 minutes waiting for a Tech to appear on Live Chat (and this was in the High Priority Queue) I grew bored so I started searching the forums. I found the solution to the 're-activate' with every reboot here:
The only wrinkle is that by re-installing I lost one of the 3 computer licenses I had - which after reading yet further in this forum will require that I - yes, contact Tech Support yet again to get that license reinstated- so it seems there was a glitch at every step - and a total lack of response from Support.
We bought a new HP desktop this Sept and at the same time bought a 15 month license to Norton Internet Security 2009. Yesterday we had to do a one day rollback using Vista's System restore. On restart Norton told us that our 'trial' license had expired. The day before it had been giving us the correct expire date in 2010.
We just attempted Live Chat to get help - we've been waiting for 45 min. Before that we tried the phone but gave up after being on hold for an hour. We have also tried to fill in an e-mail request but because this an OEM product the form will not allow us to send in a support request (no serial number? no activation key??).
In short...help!
Cass
edited: after a few reboots Norton now asks us to 'activate' our subscription. We do so and our license is restored. the problem is it deactivates itself again on the next reboot and starts all over again. very odd.