I install Norton Family on my Kid android phone (Samsung Galaxy A5). All app are lock in time frame or time limite whit no problem, except...
The Facebook Messenger app is block too, except wen my kid receive a message from it, a bubble of the conversation appear and from it he can use the app in the middle of the night whit no problem.
I've contact Norton support more than 3 time and got no help. They say I'm alone to have this issue, but I did the test on my other son tablet (Samsung Tab A), and it's the same issue.
I think it got to do something whit the way the app is display, look like a notification display and notification doesn't seem to be block by Norton Family.
If someone have a idea!