I'll keep an eye on the forum for a solution and/or updates of the Safety Minder plugin
I have another problem to report about Firefox and Safety Minder, a problem that has been present at least from FF22 and its matching Safety Minder version:
you open up FF and browse OK
you close FF and all seems OK
BUT, if you open up the task manager, firefox.exe still appears in the process list, and it's "unkillable"
it's no big thing, but it's annoying
I noticed this 'cause CCleaner couldn't clean FF cache and always asked to terminate it (unsuccessfully)
The problem is not only of my own laptop (Win7 HOME x64), I saw the same on 2 other laptop (another Win7 HOME x64, and a Win7 Starter x32)
I have had similar problems in past week on FF23 and FF24. I find it rather amazing that Norton says that FF24 works with NFS but then when a user reports a problem you say you can recreate it almost immediately? Sounds like you don't have a great testing plan... My challenge is that this is now the second time in 12 months I have had to remove NFS from my two PCs in order to allow browsing to even work. I really want to look at the Premier offering (especially now that it has got good reviews from PC Pro in the UK) but these experiences really put me off. So some detail from my issue.
Firefox can be started but when you try to close it, it hangs and no other Internet browser can then work (IE or Chrome). Also on one of the PCs I got strange message in Internet Explorer "A website wants to open web content using this program on your computer" "This program will open outside of Protected mode..." and the program is Firefox.exe - very weird to see this in IE!
Finally - perhaps not related I find that the time limits simply do not work on one PC - and the Internet Pluggins often report as having been disabled but I have no idea how. All in all I am disappointed customer with cash waiting to spend on the best solution. Screenshot uploaded below.
Hey folks, this is not just a Firefox issue, it is also a Chrome issue. I have two win 7 x64 machines and one win 8 x64 machine. I finally had to uninstall Norton Family in order to simply access the internet. It seemed to not only be causing problems with firefox and chrome but with internet access in general. this happened after two updates that occurred a couple days ago.
I still have one computer that will not allow any browser access to the internet and since it won't allow any access I can't even uninstall Norton Family since it can't connect to Norton to confirm my credentials. for the other two machines, once I uninstalled Norton Family all was well.
Sloppy work Norton! This isn't the first time you have made a major goof like this one.
It’s not just Firefox and chrome, it’s windows explorer altogether. I couldn’t open my documents, mail, music etc I did a complete system restore and the problem reoccurred as soon as I reinstalled norton family I should have known NOF was the culprit as it has been messed up so much in the past. What I wild like to see is an option to choose to update NOF…if I had have known it was problematic I would choose motto download it. This is the last straw, I’m uninstalling and buying a new product
On my XP Professional system, right after the recent Norton Online Family (NOF) update, in addition to what I documented in the link above, My Documents folder would "hang" for at least a minute before it would open!
If you tried re-starting, because that would give (me at least) temporary Internet access before I completely un-installed Norton Online Family, you may just desire to utilise the Norton Removal Tool available at: norton.com/nrt.
Having spent a wasted evening trying to fix two kid's windows 7 laptops, I'd like to add my voice and express my dissaisfaction at this issue. I can confirm that Norton Family 2.9.0.21 and Firefox 24.0 do not play well together under Windows 7. Firefox hangs on exit unless NF is uninstalled. I am also receiving many messages saying my kids disabled the NF browser plugin, but I am very sure they are not capable of doing that, so the messages are a result of program failure. NF & Firefox have had more than their fair share of problems over the years. Please, Katie Q and your team - I appreciate you are already on the case, but please fix these issues urgently, otherwise I will have to waste even more time looking for an alternative package to protect my family. And that will likely mean saying goodbye to six NIS subscriptions.
since NOF problems started with FF24 my children's laptops have been badly shielded and I was searching for an alternative
I think I'll give qustodio a try this evening
It's sad to say, because I really like NOF, but the problems with FF are really becoming endemic and extremely slow to fix: when FF23 was published it was weeks before I could safely upgrade with the right plugins, and now this with FF24 ...
I have even noticed that uninstalling NOF results in a 15-20% overall perfomance gain, even noticeable on unmonitored accounts where NOF should do nothing!
qustodio also has a safe browser for iOS, sign in and the same rules you create for pc apply to the ipod tocuh/iphone/ipad...I may splurge on the premium version
I reached the conclusion that Norton Family is unfit for purpose, so Norton family is now uninstalled from all three of my kid's PCs. Qustodio installed no problems. It doesn't have a browser plugin that can be disabled in Firefox, so that's one less thing to go wrong ( I was receiving daily NF browser plugin disabled emails, even though the kids don't know how to do that). Qustodio has similar account management to Norton's and it was easy to set up. Firefox now shuts down without crashing, and Google images now works correctly in safe mode without always displaying a blank page. The kids are happy and so am I, now that my work is done fixing this annoying problem.
Some free customer insight for Symantec's product managers and marketing department: Norton Family was the main reason I have chosen to install Norton Internet Security on my six home PCs for many years. I have been using the free version of NF, and I'm sure my blood pressure would have been considerably higher right now if I was using the premium paid-for version. So now that I am no longer using Norton Family, when the NIS subscription renewals are due, I'll probably choose a lower cost antivirus and security solution.
Thanks for the suggestion. That is what I did on my Win 7 machines and did exactly that - gave me a small window in which I could access the internet and uninstall Norton Family. However, on the Win 8 machine it wouldn't. I rebooted a number of times with no success. To this day it does not allow access to the internet so I can't uninstall Norton Family and will have to run the Norton Uninstall tool to remove everything including my 360. Maybe it's time to see what else is out there again.
I found that the Norton Removal Tool does not remove Norton Family. You have to uninstall through Windows control panel programs and features (or add/remove programs in XP), at least that's the case for Windows 7. Can't speak for 8 - having tried using it I wouldn't touch it with a bargepole. For the NF uninstaller to run you need an internet connection so your NF account login can be authenticated. This is presumably to prevent your kids from uninstalling it. If NF finds itself unable to connect to the server over the internet then the uninstaller won't run and you'll be stuck until you either fix the internet blockage or wipe the PC (ouch!). The kids web browsining is much less glitchy now that Qustodio has replaced NF.
Interesting.... I remember, in the past, a version of the NRT that was able to remove Norton's parental controls.... Unless that removal tool was for older versions of Norton's parental controls and is not for the newer release? Hmmm....
I also started using Qustodio around 6 months ago when NF was down for a few weeks with no prospect of it being sorted. Up to a few weeks ago it was working fine on 2 PCs for me.
However - following the recent upgrade to NIS and Office in September, I found that Qustodio was stopping Outlook 2010 working
I'd be interested if you have found the same. I've had to un-install Qustodio (also not error free) and I tried installing NF again but immediately regretted it due to the issues with Firefox 24. I went back to 23.0.1 but that didn't help either - so now I've uninstalled NF again. Looking for something else now untill I can get Qustodio to play.
My problem is that when Norton Family is installed, my Firefox 24.0 browser hangs when I try to exit, so I have uninstalled Norton Family (using Windows program removal) for the time being. I would very much like to reinstall NF as soon as possible. I tried reinstalling NF using the latest download and running LiveUpdate and the works, but to no avail. I updated my NIS to the latest version and the whole nine yards. I have Windows 7 32-bit.