Norton Family Android unable to contact servers

Archive
1

Since a couple of days, when I open Norton Family on my Android Pixel 6 Pro, the app doesn't open. Instead I receive a message (translated from Dutch):

"We are unable to contact our servers. Please try again later." and "Session time-out" flashing a couple of times.

Looking at reviews in Google Play, I'm clearly not the only one. All apps and Android are up to date. What is going wrong?

 

Kind regards,

Hans

2

Hi, I just installed 7.3.2.2. Problem is solved now. Thank you for your support. 

3

Hi, I had already done all the steps in Google page, with no positive result. I repeated these steps today, again no positive result. My current Norton Family version is 7.3.2.1. As soon 7.3.2.2 is available, I'll install it. Please leave this post open, so I can let you know the result.

 

Kind regards,

Hans.

4

Hi @Hans O,

Could you please try these steps to close and relaunch the app.

https://support.google.com/pixelphone/answer/2781964?hl=en#zippy=%2Cclose-apps

Also, there is an update for the app is sent to the Google play store (7.3.2.2). Please upgrade to this version once it is available.

Thanks,
Norton Family team

5

Unfortunately I can't. There is no quit/exit option. There is no menu, there are no buttons to push. Except "Try again", which leads to exactly the same screen with the error message. Please, be aware that since a couple of weeks, several other users are mentioning exactly the same problem on the Google Play store. Something must have changed with an app update, or server side change...

Any other option?

 

 

6

Hi @Hans O,

Thanks for reaching to Norton Family forum. We regret the inconvenience caused.

The reason for the error is, necessary token for the app got expired. Could you please quit and relaunch the app?

Thanks,
Norton Family team