Norton Family is creating connection issues with a game launched from Steam called Creativerse. There is no popup saying that it's been blocked, but I know it's Norton Family because every time he wants to play we turn off Norton Family and it works again. I've added an exception in the web search for the website "http:// thereafter . herokuapp .com" which is what they said to add, but it isn't working, something else is causing Norton Family to block it. Why is it that I'm not able to add exceptions to folders so that he can run this game?