I am using Norton Family (NF) to monitor my child account of my desktop PC. My system is Windows 10 Home edition (updated). My child account is a local account and not Miscrosoft Account.
I would like to report a serious bug that “automatically” disables NF monitoring temporarily(my child said that NF was disabled for 15mins)
- Open one or more desktop applications.
- Go to Windows left lower part to click “Power” > “Shut Down”. PC will run shutdown procedure and after a while Windows warning props up asking whether “continue to shutdown” or “cancel”
- Click “cancel”. PC will stop shutting down and return to Desktop.
- Go to Windows right lower part to view NF icon. At that time, NF icon will instantly “removed”
- Now, NF functions (including school time and instant lock)are successfully disabled.
Norton Team please fix this issue.