Norton Family client

Hi,

 

How do I go about getting the Norton Family client on a PC to re-associate with a Norton Family account if the computer had been removed from the Norton Family account?

 

I've got 2 PC's that have the most recent version of the Norton Family client installed, but they do not allow me to logon to my Norton Family account as they say the PC's are assoicated with another account even though that are not, and they won't let me uninstall the Norton Family client as it says the credentails are incorrect even though they are correct.

 

Web browsing on both PC's is now extremely slow even though web browsing on another PC with a working Norton Family client and PC's and a Tablet without the Norton Family client which use the same internet connection are working fine.

 

Les