Today, when I logged into Mom's account, a Norton Family box popped up and thought I was Kid1. It was warning me that " platform.twitter.com (Category: Social Networking)" is blocked, and mentioned the username "Kid1".
Questions: I am on *Moms* account, why is it showing me a warning meant for Kid1? Why is it mixing up the accounts?
Here's what the notification looks like in email:
Hi Dad,
Kid1 has requested your permission to visit the following Website(s) that belong to the blocked Website categories by specifying reasons:
Thanks for the information. Our engineering team is working on the issue. In the meantime, they provide a workaround for this: Please log-off the child account and login as parent.
Another update I'd like to share with you is the issue is only the User Interface being displayed to a different account, but it will not monitor the un-monitored account (the mom account in this case).
I am not sure if this happens consistently. I know it happens several times per week.
We saw another saw a similar mis-directed notice yesterday. I think the workflow went like this:
Kid1 was playing games until the end of his time limit.
The system locked him out at the end of his time limit. I am unsure if he actually logged out or not.
He left the computer and the computer eventually went to sleep.
An hour later, mom opened the computer, the computer woke up from hibernating and showed the Windows 10 login screen.
Mom logged into her Windows 10 account, but I am unsure if her account was already running in the background. My wife did not use the "Switch User" dialog.
Norton Family showed the standard timeout message "Your time is up! You can ask your parents for more time, etc." but this was on *her* Windows 10 account when clearly it was destined for Kid1's account.
Are you able to reproduce the issue consistently? Did you use the Switch User option from your son's account to your account or use Log Off option from son's account, then log into your Windows account?