Using N.Family for over a year, monitor is on child's laptop, I tested it today to make sure it is still working, after using a forbidden website. Incognito monitoring has always been turned on along with specific blocked websites. Found out two days ago he set up a facebook account back in May and has been using it. Facebook was also in the forbidden website list. As of today I have access to his facebook account and he used his real birth date, which Norton was also supposed to monitor. Why didn't N.Family work and catch all of these? That's what I use it for.