We use k5learning.com and other sub sites such as player.k5learning.com to keep our kids prepared for their school. For some reason, norton family sees the sites as uncategorized. I added them to the approved list but when the browser plugin fails or other events in norton family, the site is blocked. So I have two questions, how do I stop the browser plugin from crashing every single day when my kids use k5learning and their other sub sites? How does a site owner get their site category changed in norton family?