Norton Family House Rule changes not read by Child device Windows 10

Issue abstract: Norton Family House Rule changes not read by Child device Windows 10

Detailed description: If I accept a time extension request, change House Rules or disable monitoring from a Parent device the Child device will not read those changes and will remain blocked. I tried restarting the computer several times but after 30 minutes still does not work.

Product & version number: Norton Family 3.9.0.17

OS details: Windows 10

What is the error message you are seeing? Logs the child out of the windows account.

If you have any supporting screenshots, please add them:

Hi dbarajas,

Thanks for reaching out to Norton Family forum.

Sorry for the inconvenience caused.

Ideally, when house rules are changed, it should get reflected immediately in your child’s PC.
Upon analyzing the backend data, we suspect that the changes have not reflected in your child’s PC.

Could you please try updating the house rules from Norton Family TrayIcon by following the below step:
Right Click on “Norton Family” TrayIcon and choose “Update House Rules”.

If you encounter any errors while updating the house rules or if it does not solve the issue, please reach us back.

Thanks,
Norton Family team