Hi there.
I’m running Norton Family to help manage my child’s web access, and when I remove the block on a web site category it does not seem to be updating on the local device. When I click on the ‘house rules’ on the system tray tool the un-blocked category is still showing as unavailable and when the child visits a website in the un-blocked category it still shows as blocked. What’s going on?
Hi SammyV,
Thank you for reaching out to Norton Family forum.
Could you please check if School Time is Enabled on the child’s device when you are trying to update the web supervision policies? When School Time is being enforced on the child device, “View My House Rules” UI shows the policies related to School Time only, as during that time School Time policies takes precedence over Web Supervision Policies.
Feel free to reach out to us should you have any clarifications.
Thanks,
Norton Family Team