Norton family message monitoring in canada

Hi,

 

I have installed Norton Family on my daughter's android device. However, it doesn't monitor or log messages. When I select "Only monitor" option, it blocks all incoming and outgoing messages. I don't see friends list as well. Just wondering if norton family works in canada.

 

I am a Norton premier member in canada. 

 

Thanks.

Hi schavda74,

 

What version of Android is running on the mobile phone?

 

Do other functions work, such as if you visit a blocked website as the child, do you get blocked?

 

Thanks,

Katie

Android version 4.04 on samsung S3

Other fundctions such as app monitoring, blocked website works as usual.

Hi schavda74,

 

Can you please go to the Messaging Settings page online and turn Off  Messaging Supervision first, then Save it.  Then turn On Messaging Supervision and Save it again to see if it helps?

 

 

 

Thanks,

Katie

Hi Katie,

 

I changed the messaging setting as requested but didn't help. 

 

I don't want to block any message but just monitor them. However, when I checked monitored option in the messaging setting, it just block the incoming message. Also, I don't see friends list from my daughter's android phone so that I allow or block them. 

 

 

Hi schavda74,

 

You mentioned "..it blocks all incoming and outgoing messages..." in your first post, and "...it just block the incoming message..." in your latest post.  

 

Do all incoming and outgoing messages not get logged or just the incoming message?

 

Please send us your Norton Family account email address by private message on the forum.

 

 

Thanks,

Katie

 

 

Hi schavda74,

 

If you are still experiencing the issue, please let us know and we will be glad to setup a remote session with you to check the issue further.

 

 

Thanks

Katie