Good morning. My son recently got a Huawei Y5 and we installed Norton Family. However, he has been able to circumvent the program. He did not tell us details but told us he "deactivated" NF. What I did check is that NF apparently does not work reliably:
It has not tracked usage of our sons phone usage.
The online dashboard does not display the sites he has loaded, nor the apps he has installed (and he has installed a few and been quite a lot on youtube).
Finally, the filtering of websites is not working at all. Although we have blocked pornography, I was able to load porn sites on the phone without any problems.
The time limitation seems to be working right now - but, when I found him playing on the phone last night, the time limitation should have been active
You SERIOUSLY need to fix this - we pay a lot of money for the program and it worked reliably on his samsung phone, but not on huawei. And I am not willing to pay for a product that does not work...
Thanks. Unfortunately, this app is not available in my country (Germany) according to the google play store.
I have some more information: Apparently, the app could get deactivated because it is energy.intensive and the OS asked my son "Norton Family is consuming too much energy, do you want to deactive it?". Which he, of course, did... I have been able to deactivate it - but, on chrome for android, porn sites can still be loaded... so something is amiss with norton family for my device.
If you are really trying to lock down the phone so Family and other app settings cannot be changed, you can install Norton App Lock app. That will allow you to even lock the Android Settings, and this will block the user from resetting the phone to factory condition, or disabling any apps. https://play.google.com/store/apps/details?id=com.symantec.applock
I have asked this post be moved to the Norton Family forum board for better exposure.