I've been using the free version of Norton Family for several years, although I've rarely paid attention to it. I recently wanted more time control over my son's use of his PC, so I began using it more often. -- and found the time limits worked only intermittently, if at all.
So I upgraded to Premiere, hoping it would work better. It doesn't. Doesn't work at all -- it says that my son has spent 0 time on his computer and I know that's not true.
I uninstalled Norton Family and reinstalled it on Friday, March 13, so I should have the most recent version. Still not working. He uses a PC with Windows 7. He has access to an individual account, an admin account, and a guest account.
When I log in to Norton Family, I can see his computer and can adjust the access limits, it just doesn't have any effect whatsoever.
I would really like this to work. If I can't get it to work, then I'd like my money back, please!