Norton Family Not Working with latest Mac Developer Release

Archive
1

It appears that something has broken with the latest developer release of OS X 10.8.3.  Norton Family no longer continues to load, and in attempting to reinstall the application, the installer hangs on "Connect" screen.  Internet Security however continues to load without issue.

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Hi alancramer,

 

What browsers and versions are used on the Mac?

 

 

Thanks,

Katie

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Safari is version 6.0.3 (8536.28.9)

Chrome is 26.0.1403.0 dev

 

Is there any log files I can post?  It does not load the app at all.  If I go to the Norton QuickMenu, Norton Family is not listed.  It was listed in the menu, running and fully working when running OSX 10.2, but upgrading to a 10.3 developer seems to have stopped it from loading when OSX starts.  

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Still an issue with 12D68

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Hi alancramer,

 

Norton Family for Mac doesn't support Chrome, so let's work on browser Safari for now.

 

Pleas send the follows logs to me.  You can find my email address at http://community.norton.com/t5/user/viewprofilepage/user-id/15038

 

Here are the steps to get the logs: Running /Applications/Utilities/Console, then clicking on ~/Library/Logs in the Log List (left side of screen, show it if you have to), then CrashReporter, and then Safari, also SymSharedSettingsd.log.  Copy and paste the text you find there and send them to me.

 

 

Thanks,

Katie