Norton Family not working

Archive
1

I've not been able to login to Norton Family all day and it doesn't seem to be monitoring anything on the phone either. Now that I can login, I'm getting a page telling me there's no children set up on my account! What's going on?

 

Thanks,

amethystar

2

Hi e3izenuf,

We are working on it currently and your activites will be visible soon.

 

Thanks,

Senthil

 

3

Hi e3izenuf,

The issue is resolved now. Can you please check if you can see the activities?

 

Thanks,

Senthil

 

4

I tried to access my sons acivity from last night this morning.  The site was not available because of "updating".  Today my norton family shows no activity for my son who was online last night.  How do I access his activity?

5

Hi,

Welcome to Norton Family Forum.

We have sent you a private message with few clarifications with respect to your Norton Family account. Could you please respond via private message to analyze your query further?

Thanks,
Norton Family Team

6

Hi Edna Baron,

Welcome to the Norton Family Forum!  If you have any questions in the future, please let us know.  Please check out the link below for details on creating Norton Family online account and installing Norton Family.

https://support.norton.com/sp/en/us/home/current/solutions/v91978089_nortonfamily_help_en_us

https://support.norton.com/sp/en/us/home/current/solutions/v40464292_NF_Help_en_us

 

Thanks

Katie

7

I am a newbie here. I have heard some good reviews about Norton Family. So, I started an account in this website.  

8

Hi,

I assume when you said "web app", you are referring to website https://family.norton.com/web/ that you use to logon to your Norton Family account on your PC.  You should be able to log onto your account and see activity logs.  Can you please try again?

Also, just trying to narrow down the issue for us, can you please let us know if you login to the PC as the monitored child and try to visit a forbidden website, do you get blocked?".   

Another thing is please keep the password for your Norton Online Family account away from the child.  Just to be sure, please change your NF account password to a new one and see if the issue happens again.

Also, please check to see if the child has administration rights for his Windows account, a user with Admin rights is able to do pretty much anything to a PC/laptop.  To avoid and limit the possibility to tamper/disable the system, we recommend to give non-administrative rights (limited or restricted) to your child’s user account. 

Thanks

Katie