Norton Family on Android 'Unable to connect to your Norton Family account at this time'

I have 2 Motorola Defy phones, both running Android 2.2.2.

Norton Family works fine on one and has done for a while.

It also worked on the other one until I had to do a hard reset and reinstall the app.

Now it goes through letting me select which child is to be protected on the phone and says it is 'registering device'.

Then I get an 'Unable to connect to your Norton Family account at this time' error message.

 

I've tried removing the app and rebooting but still can't get it to log in.

I have tried deleting the profile from the website.

 

Nothing seems to work but the other identical phone is fine!

 

Please help, I do not want to give my child an unprotected phone for Xmas.

 

Problem solved!

I did nothing different but it has worked this morning for some reason.

Thanks for the update TheDaddy!

 

 

Katie