Norton Family Premier Android App stops working

Archive
1

I have repeatedly installed and uninstalled Norton Family app, and I repeatedly see it pop an error saying 'Unfortunely, Norton Family has stopped working'. It seems to stop working exactly when I send a text message to a monitored #, or use the web browser. As a result, text message monitoring is sporadic at best, as it usually stops working very quickly after you start using the phone, therefore stopping all monitoring and filtering.

 

Why is is not working/crashing? What can I do to have it consistently work?

 

Phone details:

LG Rumor Touch, updated to latest firmware

Norton app confirmed up to date in Google Play store

Sprint

2

LG Viper™ 4G LTE - Android Version Ice Cream Sandwich

 

 

 

3

I have repeatedly installed and uninstalled Norton Family app, and I repeatedly see it pop an error saying 'Unfortunely, Norton Family has stopped working'. It seems to stop working exactly when I send a text message to a monitored #, or use the web browser. As a result, text message monitoring is sporadic at best, as it usually stops working very quickly after you start using the phone, therefore stopping all monitoring and filtering.

 

Why is is not working/crashing? What can I do to have it consistently work?

 

Phone details:

LG Rumor Touch, updated to latest firmware

Norton app confirmed up to date in Google Play store

Sprint

4

When the reporting or message monitoring does work, it often only shows the reply, not my child's text or response. But it frequently does not monitor at all. For example, today it shows 30 or so texts, to and from, but the sprint mobile control tool shows 190 texts (in/out) today.

5

Hi chaostime,

 

Can you please send me your Norton Family account email address by private message in the forum, so we can check into the issue further?

 

 

Thanks,

Katie

6

Sent via Private Message. Any update/analysis as to why this happens?

7

Hi chaostime,

Thanks for the inquiry. I’ll keep you posted as soon as I get an update on the issue.

Thanks,
Katie