Hello all,
This is a forum post to say that I had an issue, KatieQ helped me out and nailed the problem in 15 minutes. I wanted to share with other frustrated folks.
The problem was that any time I needed to authorize against the server to disable Norton Family, update accounts, or even uninstall, after I typed username and password I got the error "server unavailable".
The problem was that in my Norton account details, my last name had a space in it and the space needed to be removed. the fix is:
- go to www.mynortonaccount.com
- select "Personal Information"
- remove the space from the last name
- Save
After these steps, immediately I was able to update accounts successfully.
Hope this helps others!!!