Norton Family's location supervision service has ceased to function for my account.
My son has Norton Family installed on his Android phone. Location supervision is turned on my account and this is reflected on the phone's settings. Location supervision has provided me with my son's location many times in the last year.
For the last three weeks, whenever I have logged into my Norton Family profile and checked his location the site automatically logs me out as soon as I click on the location tab. I am unable to check his phone's location.
I am using a 2013 MacBook Air running OSX El Capitan to log onto the Norton Family web app. The problem occurs in Safari, Firefox and Chrome. It occurs when logging into the web app on my wife's computer running OSX Yosemite using Safari or Firefox, on my iPad using mobile Safari and on my Android phone using Chrome.
This is a major issue for me. I would like help to resolve the issue ASAP.
Many thanks