Norton Family site updates child's activity 2 days late

Hello,

 

I'm using Norton Online Family and Safety Minder plugin on my home PC (Windows 7 x32 Pro SP1, FF27 with Norton plugin, NIS as antivirus and firewall).

 

During last several months I've the issue with updating alerts and activity on Online Family site. I receives information about child's activity after 2 days late!

For example yesterday my son used PC all day, but today I still didnt get any information on site about it. In same time I'm receiving alerts to email if he trying to reach restricted sites , how it can be?

 

 

Hi JumpErr,

 

Can you please let us know what option you have at Settings -> Web, "Block the site"?

 

Can you please send me your Norton Family account email address by Private Message via the Forum?

 

 

Thanks,

Katie

Hi Katie,

Yes setting is Block the site.
I’ve send you my account by private message.

Hi JumpErr,

 

Thanks for the email address.  Can you also let us know what version of Norton Family you have on the PC?

 

 

Thanks

Katie

Hello,

I think it latest one. Norton family 2.9.5.29
Norton framework 5.0.0.51
Norton datastore 5.0.0.51

Hi JumpErr,

 

I've reported the issue the team and we like to get some addtional information.  If  you are interested, I'd like to setup a remote session with you.  Please send me a Private Message via the Forum for details

 

 

Thanks,

Katie

Hi Katie,

 

I didnt get any instructions yet.

Hi JumpErr,

 

I'll send again by private message.

 

 

Thanks,

Katie

Hello,

 

I didnt get reply in private messages.

Hi JumpErr,

 

The files that I tried to send  you was blocked by the email server.  Sorry about that.  To get around of this,  I've sent you an invite link to the files by email via Norton Zone this time.  You should have received the email now.  If for some reason you don't get the email, please let me know.  I'll find some other way to get the files to you either way.

 

Thanks,

Katie