My daughter's computer hasn't sent a log since 11-1-12 and I don't receive alerts. I logged on and was prompted to upgrade which I did. Everytime I log in it tells me to upgrade (even though I already did, both computers). The Norton Family icon disappeared from my computer and when I search in Start-All Programs it only gives me the uninstall option. I look at my account through my Norton 360. Both computers run Windows 7 and have the latest Norton 360. Please resolve, thanks!