I've been using Norton Family for a few months now and it has worked very well. A few days ago it stopped working (reporting) on my childs Android phone. I logged in on his phone, uninstalled the app and reinstalled. This did not fix the issue. Now as of today I cannot even log in as parent. I am getting a notification that "This device is already associated with a different user account." It also is not showing up when I log in to the website. I am unable to remove the app from the phone.