I have just downloaded Norton Family 2.9.5.29 and am having trouble getting it to work correctly. I am using Chrome Version 34.0.1847.116 m on a PC with Windows 8. Norton Internet Security is the antivirus.
Currently, the Norton Family is enabled, but this seems to stop without warning. It is currently blocking the sites in the categories, but this seems to stop for reasons I do not understand. It did so today while my wife was on the computer. It would only start blocking sites after a reboot. Clearly, this defeats the purpose! As well, the monitoring is not working at all - I get no messages when the sites are blocked, and I have no listing of web activity. This feature did work a few days ago, but it is not right now and I do not know why.
I have just downloaded Norton Family 2.9.5.29 and am having trouble getting it to work correctly. I am using Chrome Version 34.0.1847.116 m on a PC with Windows 8. Norton Internet Security is the antivirus.
Currently, the Norton Family is enabled, but this seems to stop without warning. It is currently blocking the sites in the categories, but this seems to stop for reasons I do not understand. It did so today while my wife was on the computer. It would only start blocking sites after a reboot. Clearly, this defeats the purpose! As well, the monitoring is not working at all - I get no messages when the sites are blocked, and I have no listing of web activity. This feature did work a few days ago, but it is not right now and I do not know why.
Thanks for the reply. I have uninstalled and reinstalled and now I am getting the monitoring. However, I am still not getting the email notifications when I try to access a restricted site. I was getting these before, and I have verified the email address.
I am also concerned that the monitoring seems to be stopping during the day when then computer is unused. I will keep an eye on this.
Thanks for the update. If you are able to reproduce the issue that the program stops monitoring, I'd be glad to setup a remote session with you so we can work on the issue further (the program starts to stop montioring during the session).
As for not getting email notification, please go to Settings -> Notify and make sure the email is checked and "XXX visits a blocked website" is selected ( I assume the option "Block the site" is selected at Settings -> Web).
It is still not working properly. When I reboot the system, then Norton family will work for a period of time, including overnight. However, during the day, when nobody is home, it will stop monitoring and blocking, with no notification. It will do this every day.
Needless to say, I am getting frustrated with this.
Note that a reboot will always make it work (for a while) but this can not be the solution.
Thanks for the update. Please help me to understand this better when you said "...when nobody is home, it will stop monitoring and blocking.." so is anyone still using the computer when you say nobody is home?
No, nobody is using the using the computer. But when somebody does come home late afternoon, the dog paw icon is gone and the blocking does not occur. I first thought it happened when the computer went to sleep, but then why would it not occur overnight as well?