Greetings All: I would like to know if there is a solution to a problem where Norton Family stops working without notice. I find that Norton Family will work for 2 or 3 weeks after installation and then it stops working. The only way to get it to work again is to uninstall and then reinstall the program. I do not get warning E-mails to say that the program is no longer functioning. However, I do know that it is not working when I get an E-mail report as follows. This reports shows no activity for my daughter and yet I know she has been on the computer every day. Further, the time limits, blocking functions appear to be inactive. Has anyone at Symantec come up with a solution to this problem? I need to know if I should look for an alternative solution as this process is not working nor effective. I would appreciate any information. Thank you.
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Below is the list of Angelene’s activity on the internet for the period 07/02/16 through 13/02/16. To change your notification or supervision settings, visit the Norton Family website.
<h4>Weekly Summary for Angelene</h4> <p><img alt="Child Avatar" height="84" src="https://webmail.bell.net/appsuite/api/image/mail/picture?folder=default0%2FINBOX&id=103942&uid=avatar_url" width="84" /><strong>Angelene</strong><br /> 07/02/16 - 13/02/16</p> <p>WebBlock</p> <p>SearchOn</p> <p>Social networkingOn</p> <p>TimeOn</p> <p>MessagingOff</p> <p>VideoOn</p> <p>AppsOn</p> <p>LocationOff</p> <hr /> <h6><strong>Search </strong></h6> <p><strong>Searched term </strong><strong>Website </strong><strong>Date </strong></p> <p>No activity during this period.</p> <hr /> <h6><strong>Messaging </strong></h6> <p><strong>Contact number </strong><strong>Count </strong><strong>Date </strong></p> <p>No activity during this period.</p> <hr /> <h6><strong>Time </strong></h6> <p>No activity during this period.</p> <hr /> <h6><strong>Video </strong></h6> <p><strong>Watched videos </strong><strong>Website </strong><strong>Date </strong></p> <p>No activity during this period.</p> <hr /> <h6><strong>Web </strong></h6> <p><strong>Blocked sites </strong><strong>Category </strong><strong>Date </strong></p> <p>No activity during this period.</p> <p><strong>Visited sites </strong><strong>Category </strong><strong>Date </strong></p> <p>No activity during this period.</p> <hr /> <h6><strong>Social networking </strong></h6> <p><strong>Sites </strong><strong>Login entered </strong><strong>Age entered </strong><strong>Alerts </strong></p> <p>No activity during this period.</p> <hr /> <h6><strong>Mobile Apps </strong></h6> <p><strong>Installed </strong><strong>Date </strong></p> <p>No activity during this period.</p> <p><strong>Uninstalled </strong><strong>Date </strong></p> <p>No activity during this period.</p> <p><a href="http://sitedirector.symantec.com/932743328/?ssdcat=295" style="color: #00aeef;text-decoration: none;font-size: 12px;" target="_blank">Support </a><a href="https://family.norton.com/familysafety/termsconditions.fs?ULang=eng" style="color: #00aeef;text-decoration: none;font-size: 12px;" target="_blank">Legal </a><a href="https://family.norton.com/familysafety/privacypolicy.fs?ULang=eng" style="color: #00aeef;text-decoration: none;font-size: 12px;" target="_blank">Privacy </a></p> <p>You have received this email as a service message from Symantec regarding the status of your Norton product subscription.</p> <p>© 2015 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, and Norton are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries.</p> <p>Symantec Corporation, 350 Ellis Street, Mountain View, CA 94043, United States</p> <p>Symantec Limited, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland VAT # EU IE6557355A, VAT # (Switzerland) CHE-113.760.836MWST, VAT # (Norway) 2017164</p> <p>Symantec Asia Pacific Pte Ltd, ABN 59 085 397 100, Level 7, 181 Miller St, North Sydney NSW 2060</p> </li>