Norton Family weekly email reports and wesite erroneously show no activity

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1

Norton Family is installed on my daughters’ laptop and I am receiving email notifications if she attempts to visit a blocked website.

 

However, for the last month the weekly email reports erroneously show no activity for the  week.  I checked her browser history for period 10/6/13 through 10/12/13 and she is clearly using the laptop.

 

Additionally, the reports on https://onlinefamily.norton.com/ do not show any recent activity.

 

I logged onto my daughters pc using her account, and Norton family is running and working for both Chrome and IE.

 

I would appreciate your assistance in resolving this matter, the reporting features are one of the main reasons I purchased this product.

2

Thank you,

 

I installed Norton Family is 2.9.5.9. and that corrected the problem.

3

Norton Family is installed on my daughters’ laptop and I am receiving email notifications if she attempts to visit a blocked website.

 

However, for the last month the weekly email reports erroneously show no activity for the  week.  I checked her browser history for period 10/6/13 through 10/12/13 and she is clearly using the laptop.

 

Additionally, the reports on https://onlinefamily.norton.com/ do not show any recent activity.

 

I logged onto my daughters pc using her account, and Norton family is running and working for both Chrome and IE.

 

I would appreciate your assistance in resolving this matter, the reporting features are one of the main reasons I purchased this product.